Evvie App: Login, Download, Android Guide & Fixes When Not Working

The Evvie App: Login, Download, Android Guide & Fixes When Not Working is a complete, easy-to-read guide for caregivers, home care workers, and participants using the Evvie app. This app helps with Electronic Visit Verification (EVV) for home and community-based services, mainly under Medicaid rules in the United States.

Evvie is made by companies like Annkissam and used by Fiscal Intermediaries (FIs) or Financial Management Services (FMS) providers. It lets workers record shift times quickly and securely. This meets federal laws from the 21st Century Cures Act. The app is simple, user-friendly, and works on phones or tablets.

This article explains everything in very easy English. It covers what the app is, how to download it (especially for Evvie app for Android), how to log in (Evvie app login), step-by-step guides, and fixes if the Evvie app not working.

What Is the Evvie App and Why Do You Need It?

The Evvie app is a mobile tool for direct care workers (also called caregivers or personal care attendants). It records when you start and end a work shift with a person who needs care. This is called a “visit.”

EVV (Electronic Visit Verification) checks that care happens at the right time and place. It uses your phone’s location (GPS) only when you clock in or out. This protects both the worker and the person getting care. It proves services happened correctly for payment.

Evvie has two main parts:

Evvie mobile app — Used by workers to record shifts on their phone.
Evvie Portal — A website where workers, participants (people getting care), or representatives review, approve, or fix shifts.

Many states and FIs use Evvie because it is easy and keeps self-direction for participants. It does not track you all day — only during clock-in and clock-out.

Workers get an invite email from their FI or FMS with setup links. You need an email address and FMS One account (a secure login system).

How to Download the Evvie App

Downloading is free and quick. The app is on official stores only. Do not download from unknown sites to stay safe.

For Android Phones (Evvie App for Android)

Open the Google Play Store on your Android phone or tablet.
In the search bar, type “evvie” (all lowercase, no space).
Look for the app named Evvie by the developer Annkissam or similar (it says something like “record EVV-compliant shifts”).
Tap Install. It is small and downloads fast.
Wait for it to finish. The icon looks simple — usually with “evvie” text or a care-related design.
Your phone needs Android 12.0 or later (check in Settings > About phone).
After install, open the app.

Some FIs send a direct link or QR code in email. Scan the QR or click the link to go straight to Google Play.

Tip: If you cannot find it, search “evvie EVV” or check your welcome email for the exact link.

For iPhone (iOS)

Open the App Store.
Search “evvie”.
Install the app (same as Android version).
It needs iOS 12.0 or later.

Only workers download the mobile app. Participants or representatives use the web portal on a computer or browser.

How to Set Up and Do Evvie App Login

After download, you log in with your FMS One account. This is a single sign-on system for safety.

First-Time Setup and Login

Open the Evvie app on your phone.
The app asks for permissions. Allow location access — choose “Allow While Using App.” (It only uses location for clock-in/out.)
You see a blue button that says FMS One or “Sign in with FMS One.” Tap it.
It takes you to the FMS One login page.
Enter your email address and password.
- If this is your first time, you may need to set up the account first. Check your email for a “Welcome” message from your FI. It has steps to confirm and create a password.
Tap Log In.
You are now inside the app! You can see your shifts or start recording.

If you forgot your password:

Go to the FMS One sign-in page (link in your email or ask your FI).
Click Forgot your password?
Follow the email to reset it.

Evvie app login is the same every time. It stays logged in unless you log out or change phones.

Step-by-Step Guide to Using the Evvie App

Once logged in, using the app is very easy. Here is how workers record a shift (visit).

Start a Shift (Clock In) Open the app at the care location. Tap to start a new visit. Select the participant (person you care for) if needed. The app records time and GPS automatically. Add notes if required (like tasks done).
End a Shift (Clock Out) At the end, open the app again. Tap to end the visit. It records the end time and location. Submit the shift.
Offline Mode If no internet, record the shift anyway. The app saves it. Submit when you have Wi-Fi or data.
Other Features Change language in settings if needed. View past shifts. Some versions let you approve your own shifts in-app.

After recording, the shift goes to the Evvie Portal for approval. Participants or reps check and approve on the website.

For full details, watch official training videos (search “Evvie App and Evvie Portal Training Video” on YouTube).

Common Problems and Fixes When Evvie App Not Working

Many users face small issues. Here are easy fixes for Evvie app not working.

App Will Not Open or Stuck on Loading
- Restart your phone.
- Check internet (Wi-Fi or mobile data).
- Update the app in Google Play Store (tap your profile > Manage apps > Updates).
- Uninstall and reinstall the app. Search “evvie” again and install fresh.
- Make sure your Android version is 12.0+.
Login Fails or Wrong Password
- Double-check email and password (case-sensitive).
- Reset password via FMS One “Forgot Password” link.
- Check spam/junk email for setup messages.
- Contact your FI if account not set up.
Location Not Working or GPS Error
- Go to phone Settings > Apps > Evvie > Permissions > Location > Allow all the time or while using.
- Turn on GPS in phone quick settings.
- Restart app and phone.
App Crashes or Freezes
- Clear app cache: Settings > Apps > Evvie > Storage > Clear Cache.
- Update your phone’s software.
- If still bad, reinstall.
Shift Not Submitting
- Check internet. Use offline mode then submit later.
- Log out and log back in.
Other Issues
- Battery drain? App only tracks during shifts, but close it when not needed.
- If glitching a lot, contact your Fiscal Intermediary support. They know Evvie best.
- Some users report data not showing — wait a bit or restart.

Most problems fix with restart, update, or permissions. Always use the latest app version for best performance.

Extra Tips for Smooth Use

Keep your phone charged during shifts.
Allow notifications for reminders.
Use Wi-Fi when possible to save data.
Read your FI’s specific guide — rules vary by state or program.
For portal use (on computer): Go to the sign-in link from email, use FMS One login.

Evvie makes EVV simple and helps everyone get paid on time. If you follow these steps, you should have no big problems.

This guide is based on official user manuals, app descriptions, and common fixes from 2024-2026. Always check with your care program for the latest info.

Disclaimer:

This guide is just for information. It is not an ad or promotion. We do not sell or earn from the Evvie app. The app may change, and rules may be different in your state. Use the app at your own risk and ask your Fiscal Intermediary or app support for help. We are not responsible for any problems.